BMC Lead Customer Success Specialist AMI AppDev 

India, Maharashtra, Pune 

476807434

Responsibilities Include:

• Contribute to developing high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers.

• Interactively contribute to the documentation creation and maintenance process.

• Under the direction of IDD management and more senior writers, assist with the documentation for a product area, follow through and complete the product cycle, and assist with reporting accurate and timely status for all assignments.

• Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.

• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback.

• Balance work volume and quality, and appropriately escalate issues to management.

• Participate in the collaboration with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers

• Assist with monitoring problem tracking to identify documentation problems or changes and trends in product usability issues.

• Work with lead information developers and editors to understand concepts for optimizing documentation.

• Assist with the initiation and recommendation of creative ways to improve technical information deliverables and processes.

• Maintain a good working relationship with individuals internal and external to IDD and BMC.

Position Requirements:

• Experience writing
technical documentationfor enterprise software audiences

• Hands-on experience with accepted team collaboration, authoring and publishing tools

• Demonstrate communication and interpersonal skills with ability to work with global and culturally diverse departments and groups

• Ability to quickly learn new technologies and software applications

• Ability to handle multiple projects

• Recent experience developing documentation with a wiki authoring tool

• Experience writing documentation for mainframe technologies or applications