Bank Of America Operations Consultant - Global Specialized Credit Ops 

United States, Rhode Island 

475239134

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects
• Accurate and timely processing of customer's inquiries for a payoff quote.
• Review documentation to ensure customer has met all the necessary requirements for a payoff and that all applicable charges are presented to the customer.
• Communicates with customers to understand the reason for the payoff.
• Works closely with other LOBs within Leasing should any issues arise.
• Processes the termination of accounts on the system of record.
• Performs maintenance on current portfolio, as needed.
• Completes various projects assigned by the manager.

Required Qualifications:

• 3+ years of experience and/or knowledge of General Accounting and General Ledger activity
• Must be able to multitask and work well within a team setting
• Detail oriented
• Excellent verbal and written communication skills
• Advanced Excel skills

Desired Qualifications:

• Bachelor's degree in Accounting or Business

Skills:

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

1st shift (United States of America)