JPMorgan Technology Support III 

United States, Florida, Tampa 

475217213

As a

Job Responsibilities

• Provide end-to-end application or infrastructure service delivery to support the firm's successful business operations.
• Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assist in monitoring production environments for anomalies and address issues using standard observability tools.
• Identify issues for escalation and communication, providing solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and resolve issues while supporting incident, problem, and change management of full-stack technology systems, applications, or infrastructure.
• Monitor healthcare transaction processing applications and services.
• Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements (SLAs).
• Identify opportunities for process, systems, and application improvements in a dynamic environment designed to solve problems in the healthcare industry.
• Maintain relationships with key/strategic partners and customers.
• Adhere to Operations Level Agreements (OLAs) in support of end-to-end customer SLAs.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment, both on-premises and in the public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to processes within the scope of the Information Technology Infrastructure Library (ITIL) framework.
• Experience with one of the following monitoring tools: DataDog, ITRS Geneos, Dynatrace, New Relic, or AppDynamics.
• SQL/Oracle server experience, including writing and optimizing SQL queries.
• Proven ability to work creatively and analytically in problem-solving scenarios.
• Proven ability to work effectively in a team environment and collaborate with cross-functional teams.
• Ability to read, understand, and apply technical specifications.
• System integration and support experience.
• Effective communication (written and oral) and interpersonal skills.

Preferred Qualifications, Capabilities, and Skills

• Experience with one or more general-purpose programming languages and/or automation scripting.
• Working understanding of EKS service.
• Experience with Jira, ServiceNow, Splunk, or Grafana.
• Exposure to the AWS platform.
• Experience in fintech or healthcare technology.
• Knowledge of healthcare billing and management applications.
• Knowledge of payments and remittance reconciliation in the healthcare industry.