IAM (Identity and Access Management) is a global organization within Citi with 900+ employees located across the globe, IAM Budapest has 300+ colleagues locally.
What you will do:
- Provide core customer service support for assigned applications and systems.
- Initiate process changes and improvements that increase operating efficiency based on the Lean methodology.
- Complete moderately complex projects end-to-end, utilizing tools and methodologies.
- Provide guidance regarding Information Security concepts and policies (IS/IAM policies and guidelines), recommend and implement day-to-day work.
- Identify, register and resolve potential compliance issues, including accurate closure and inventory tracking.
- Understand and apply complex decision-making processes by seeking out input from stakeholders and comprehending risks in decision making.
- Communicate the need for change, involve stakeholders in the change process and apply change theory to complete successful adoption.
- Coach team member, identify development needs and identify resources to recommend stretch capabilities.
Your profile:
- 1 year of relevant experience preferred.
- Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred.
- Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
- Effective written and verbal communication skills.
- Strong analytic/diagnostic skills.
- Be able to work with virtual and in-person teams.
- Demonstrated knowledge of operational process changes and improvement.
- Utilize Microsoft applications for creating and maintaining basic files.
- Good command of English language (both verbal and written).
By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:
- Cafeteria Program
- Home Office Allowance (for colleagues working in hybrid work models)
- Paid Parental Leave Program (maternity and paternity leave)
- Private Medical Care Program and onsite medical rooms at our offices
- Pension Plan Contribution to voluntary pension fund
- Group Life Insurance
- Employee Assistance Program
- Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
- Flexible work arrangements to support you in managing work - life balance
- Career progression opportunities across geographies and business lines
- Socially active employee communities with diverse networking opportunities
Time Type:
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