Citi Group Information Security Administration Analyst Solution Center 

Hungary 

331917263

IAM (Identity and Access Management) is awithin Citi with 900+ employees located across the globe, IAM Budapest has 300+ colleagues locally.

What you will do:

• Handle incoming phone calls , provide appropriate solutions with established troubleshooting methods
• Follow communication procedures, as well as information security guidelines and policies
• Strong understanding of the respective Citi products, processes and policies.
• Handle issues independently by utilizing key information security administration practices, policies and providing excellent customer service.
• Activate, unlock, reset user profiles/passwords in various Citi applications and/or systems
• Utilize information security administration tools
• Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to create and implement an effective Development Plan

Your profile:

• Any experience either in a Customer Service and/or Information Security environment is an advantage. We are open for fresh graduates , career starters.
• Utilize Microsoft applications for creating and maintaining basic files
• Good command of English language (both verbal and written)
• Minimum High School Degree, Bachelor's degree is an advantage
• Understands effective interpersonal techniques
• Analytical and detail oriented
• Customer service orientation
• Strong communication skills
• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Ability to manage multiple efforts and adjust priorities with evolving work efforts
• Flexibility to work in various shifts

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Time Type:

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