NICE Vice President Cloud Services 

United States 

474001378

Industry Knowledge of Public Safety and/or Justice customer space is a plus as this will help drive the continuation of the winning formula and culture in NICE.

The VP of services is a leadership role for many teams that will report up to and work alongside this position. Been able to view all challenges and tasks from a detailed to a strategic view will be required for this role to drive the correct behavior and culture as well as be seen as a trusted advisor.

How will you make an impact?

• Be able to guide, mentor, and coach the Services team to improve process quality, effectiveness, and efficiency.
• Be able to discuss deeply technical situations clearly and precisely with non-technical customers, internal team, R&D, and senior management.
• Be able to balance conflicting demands to achieve high customer satisfaction, rapid and accurate deployment and support
• Services leadership managing customers, staff, business partners, and internal stakeholders.
• Achieving KPIs including revenue, profitability, CSAT, ESAT, and Support SLA
• Developing, building, and maintaining effective and highly efficient services and customer success teams
• Cross-functional leadership and collaboration to drive business results.
• Act as escalation point of contact for all services-related matters.
• Drive compliance with methodologies, tools, and practices
• Ensure development of and adherence to published policies and procedures, to drive continuous service improvement.
• Mentor
• Culture creator and up keeper

Have you got what it takes?

• Deep understanding of cloud services provisioning and management, ideally with Azure
• Strong knowledge of Project Management practices and Professional Services delivery
• Good management and leadership abilities
• Ability to grasp the requirements of customers and ensure they are addressed through engagements.
• Excellent communication in both technical and non-technical environments
• Excellent presentation skills
• Business Acumen to drive and support sales initiatives
• Cultural awareness of regions
• Industry knowledge of Public Safety and/or Justice environment
• Legal and contract experience
• Self-motivated, proactive, results-oriented professional with an ability to work with minimal direction
• Diligent/detail-oriented, well-organized, Creative thinking approach in problem-solving
• Excellent interpersonal skills at all levels, including people management, leadership and both written and verbal communication
• Should be able to adapt in cross-cultural work environments and multi-cultural environments, both socially and at work
• Positive attitude towards change and new environments; Sensitive to the dynamics of a cross-cultural workplace
• Able to relate to people of different personalities and backgrounds; curious, and appreciative of different work patterns while remaining committed to deadlines.
• Able to understand and adjust to cultural differences.
• Willing to travel – 40% of the time.
• Able to lead and engage remotely across time zones – United Kingdom to West Coast
• Bachelor's degree in a technical field (or equivalent)

General Manager, Public Safety
Vice President Level