SAP Specialist Customer Success Manager - Houston 

United States, Texas, Houston 

473095082

Territory Management

· Creates and maintain a comprehensive view of their territory. They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.

· Leverages system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew

· Develops and implements account strategies and implementation plans for emerging and renewal customers

Build Account Relationships

· Develops trusting and deep relationship with customer stakeholders, by establishing regular cadence of interactions

· Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers

Nurture References

· Drives customer references; pushes for reference stories across accounts

· Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account

Drive Value Realization

· Manages the renewal processes through qualification, needs analysis, commercial negotiation and close

Manage Retention

· The SCSM manages the renewal cycle for their customers in tight collaboration with the CRS.

· The SCSM is accountable for engagement with the customer, account team and other commercial stakeholders.

· Provide sales teams with information about potential opportunity for license sales within and outside of the DSC portfolio

What you bring

· 5+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management

· Project management experience, including business process transformation and re-engineering

· Experience managing complex customer engagements

· Customer relationship management, sales, and sales team expertise in license or services domain

· Commercial experience, incl. developing account management plans and contract negotiations

· Line of Business experience in Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management

· Multilingual capability is an advantage depending upon region (minimum is local language + English)

· Bachelor equivalent: Required

· MBA or related post-Bachelor qualification is preferred

Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy

We win with inclusion

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