JPMorgan Technology Support 

Australia, New South Wales, Sydney 

472669108

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting, particularly in Python, Bitbucket, git source repository
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Experience with Linux administration and host performance tuning, with Unix Shell Scripting
• Familiar with Jira project management tooling
• Experience on Postgres database
• Knowledge on tools such as Nagios, Grafana, ServiceNow, Datadog, Splunk etc