We seek a dynamic and experienced Principal Product Manager to lead our product strategy and Go-to-Market (GTM) for HelixGPT, our generative AI solution for Enterprise Service Management (ESM).
Roles & Responsibilities:
- Holistic Product Experience: Develop an overall product experience strategy for HelixGPT to deliver a seamless and impactful customer journey that resonates with the CxO.
- Cross-functional Leadership: Champion the unification of product, R&D, UX, and GTM teams to forge unparalleled synergy and relentless execution.
- Drive GTM Strategy: Develop and implement a comprehensive GTM strategy for HelixGPT, positioning it as the leading solution in the ESM and ServiceOps space.
- Develop and champion vertical-specific solutions and best practices for different GenAI use cases, organizational functions (IT, LoB), and industries (Telco, FiServ).
- Strategic Partnerships: Grow partnerships in both product and GTM with top AI/ML players such as Microsoft/OpenAI, Google, Databricks, and Snowflake to enhance HelixGPT’s capabilities and market reach.
- Customer-Centric Innovation: Drive continuous improvement and innovation by creating a design partner program, leveraging customer feedback, market trends, and competitive analysis to enhance HelixGPT’s product offerings.
- Figurehead and Public Speaker: Serve as a figurehead and public speaker in EMEA and APAC, representing HelixGPT and ServiceOps at conferences, industry events, and with key stakeholders.