Amazon Support Engineer IV ADSP Engineering 

United States, Texas, Arlington 

468969457

Key job responsibilitiesThis position requires a combination of strong troubleshooting, technical, communication and leadership skills including the ability to:
- Develop SOPs and automated tools (applications, improvements and scripts) to eliminate regressions and improve quality and efficiency- Mentor and provide guidance to peer support engineers through knowledge shares and reinforcing best practicesA day in the life
You'll start your day reviewing your assigned support queue, analyzing and prioritizing new and ongoing issues, driving resolution on 3-5 technical issues daily.You will work closely with engineering teams to diagnose, troubleshoot and drive tickets to resolution, as well as, understand the current status of fixes in order to provide timely and accurate updates to our customers.

- 3+ years of software development, or 3+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Proven experience with SQL, including writing complex queries, analyzing data across large data sets.

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls