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Apple WW Retail Warranty Protection Manager United States, Texas, Austin 467918495
03.04.2025
- Deliver warranty abuse discoveries, trends, actions, outcomes and feedback to Retail Leadership, channel partners and key stakeholders - Support the creation of new guidance and policies; ensure consistency between regions and service channels whenever possible.- Streamline reporting tools and formats to keep key partners informed of warranty abuse trends and success of current mitigation strategies
- 4+ years of Apple customer-facing technical-support experience and strong working knowledge of all service policies.
- 1+ years of Project Management experience in a corporate setting, leading cross-functional business transformation projects from vision to execution and iteration that require collaboration and alignment with senior leadership across multiple organizations.
- Extensive knowledge of MobileGenius, Repair Central, GSX and related service systems
- Expert user of Apple hardware and operating systems
- Strong analytical skills and problem solving skills.
- Self-starter who possesses exceptional time management skills and has great attention to detail.
- A global thinker, who performs well in high-pressure situations in a fast-paced, ambiguous environment.
- Excellent written and verbal communication skills.
- Ability to stay current with the latest processes, procedures, and technology.
- Flexibility to work across multiple time zones
- Some travel required
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