Red hat Technical Support Engineer 

United States, Washington, Olympia 

467821349

What you will do:

• Serve as a direct point of contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our customer portal and over the phone

• Deliver exceptional customer experience by troubleshooting a variety of issues and recommending solutions in a professional and courteous manner

• Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers

• Collaborate with members of the technical support team and external parties during the problem resolution process

• Create documentation on diagnostic steps and solutions for future incidents

• Work some weekend and holiday shift duties on a rotational schedule as needed

What you will bring:

• 3+ years of experience working with Linux or UNIX operating systems; Linux system installation, configuration, and maintenance experience is a big plus

• 3+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service

• Experience working with hosted applications or large-scale application deployments

• Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, and Red Hat Ansible Automation Platform, cloud management

• Good understanding of Linux tools with an emphasis on cURL, Git, strace, and Wireshark

• Solid troubleshooting skills and passion for problem-solving and investigation

• Outstanding communications skills in English and the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors

The following are considered a plus:

• Bachelor's degree in a technical field; degree in engineering or computer science

• Knowledge of technical support systems and tools

• Familiarity with Red Hat’s solutions portfolio and open source software development

• Participation in open source projects, including patches submitted for upstream inclusion

• Red Hat Certified Engineer certification (RHCE)

• Experience with Open vSwitch, Red Hat Application Services, Apache Tomcat, Node.js, Ruby, Python web frameworks, and .NET Framework technologies

• Experience with networking troubleshooting and diagnostics, including familiarity with packet capture analysis, a firm understanding of IP, TCP, UDP, TLS, load balancing, and routing with regards to software-defined networking, and awareness of components like NetworkPolicy, Operators, Machine Config, x509 certificates, OpenSSL, and TLS Auth

The salary range for this position is $39.84 - $63.76. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave