Uber Operations Specialist Earner Relationship & Care 

United States, West Virginia 

467319536

What You'll Do

• Program Management of in-person and virtual events that involve listening to drivers, recapping feedback effectively and ensuring that project timelines are set and met in a timely manner.
• Stakeholder Management & Communication - Work with a wide variety of partners, including regional and local Ops, product, marketing, business development, and third-party partners, to deliver results.
• Analyze data - Efficiently organize and analyze data from internal databases of driver feedback, live conversations with drivers, and public driver feedback (forums and chats) to identify pain points and find opportunities to improve the Earner Experience.
• Solve Problems - Build innovative solutions for the opportunities you find and take an experiment-led approach to testing your hypotheses.
• Create & Optimization Processes - Scale new and existing processes to ensure efficiency.

Basic Qualifications

• At least one year of professional experience in industries such as Consultancy, Finance and/or retail.
• Data-first problem solver
• Project management experience

Preferred Qualifications

• 2+ years of experience at Uber
• Demonstrated attention to detail
• Experience working in a “leading” role - comfortable with telling people what to do
• Outstanding communication and organization skills
• Self-motivated individual that works well independently
• Strong, demonstrated leadership capabilities
• Self-motivated, works independently and possesses strong organization and time management skills
• SQL experience preferred

For New York, NY-based roles: The base hourly rate range for this role is USD$37.50 per hour - USD$39.42 per hour.

For San Francisco, CA-based roles: The base hourly rate range for this role is USD$37.50 per hour - USD$39.42 per hour.

For Washington, DC-based roles: The base hourly rate range for this role is USD$37.50 per hour - USD$39.42 per hour.