Uber Global Fix Experience- Service Team Analyst III Tier Escalations 

United States, West Virginia 

466481637

• Identify and triage the potential bugs and report valid bugs to engineering, and follow through on the invalid reports
• Ensure the right and thorough investigation is conducted for creation of a high quality engineering bug report
• Communicate clearly with other teams throughout the investigation
• Ability to identify trends and insights that are useful and relevant for unique investigations
• Analyze, deep-dive and respond in a timely manner to service issues and requests according to internal documentation and out-of-the box thinking when vital
• Apply system issues notifications received from Product teams to communicate ongoing critical incidents to internal and external partners
• Improve troubleshooting guide for the team so other agents can use resources to reproduce the issues they triage
• Partner and support projects with Tier 4, project/product teams, and partners to improve overall bug identification, investigation, and resolution

• At least 1 year of experience in a related field
• Prior experience in technical troubleshooting
• Intermediate data analysis and processing skills using spreadsheets with formulas and SQL
• Strong stakeholder management skills
• Strong communication and problem-solving skills
• Schedule flexibility to work early, late, or weekend shifts, as well as holidays

• 1+ years of experience in bug identification, triaging, bug reproduction, debugging and outage identification; or IT incident management

  • Or 1+ years of hands-on experience in Software / Application tech issues investigation, problem identification, reporting observations to the tech team and getting them fixed
  • Or 1+ years of data analytics/science experience with insights, and intermediate SQL and coding experience
  • Or 1+ years of Uber Operations experience specializing in retail, heavy investigations, end to end support to customer concern resolution; and heavy proficiency in Uber domain, app, and tools

• Some work experience with systems, data processing, or analysis using spreadsheets

• Some experience in customer related field
• Good communication and problem-solving skills
• Technical skills: Intermediate sheets experience, proficient in Google Suites
• Excellent communication and critical thinking/advance problem solving skills
• Good organizational skills and an ownership mindset and can-do attitude
• Some knowledge of or coding experience

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$26.00 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .