IBM Senior Service Associate-Onboarding 

India, Karnataka, Bengaluru 

466407975

• You will be the first point of contact for new employee and hiring manager from offer accept through onboarding
• Coordinating requests and delivery of all provisioning items by new hire’s start date
• Facilitate onboarding sessions
• Welcoming new employees, facilitating paperwork completion and processing, accountability in understanding current IBM business/structure/strategy/ news,
• Ensure employee data collected at the onboarding stage reaches HR system(s) in a timely manner
• Comply with local government requirements in a timely manner

Required Technical and Professional Expertise

• 1-2 years’ experience in HR Onboarding process for any International IT / ITES Company
• Excellent communication skills in English both oral & written
• Strong knowledge of MS Excel and MS Word
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
• Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Enhance technical skills by attending educational workshops, reviewing publications etc.