Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

Red hat Automation Technical Account Manager 
Brazil, São Paulo, São Paulo 
465685746

07.07.2024

What you will do

  • Support enterprise customers implementing containerized and platform automation solutions

  • Quickly learn new technologies, including topics such as container orchestration, container registries, container creation strategies, Operating System and routine activity automation.

  • Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.

  • Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.

  • Attain Trusted Advisor status with both key business and technical decision makers.

  • Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.

  • In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

  • Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

  • Provide proactive Communications in the event of a service degradation or disruption.

  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

  • Provide executive level summary status reports both internally and to the customer for all high severity cases.

  • Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.

  • Foster existing unused product capabilities/functionality that could help customer's business.

  • Serve as the customer advocate within Red Hat

  • Travel regionally to visit customers occasionally

What you will bring

  • 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

  • Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)

  • Competent comprehension of enterprise architecture and strategic business drivers

  • Direct experience with a variety of hardware vendors

  • Ability to manage multiple issues and projects with shifting priorities and timelines

  • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

  • Ability to travel for customer visits and events within the region

  • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

  • Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

  • Experience working in DevOps environments