Citi Group Officer HR Quality Control Analyst Hybrid 

Philippines, Taguig 

465589076

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team asOfficer, HR Quality Control Analyst - Hybridbased in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Key Responsibilities:

• Conduct review of cases to ensure all required fields are completed, related documents are included, and information is documented accordingly.
• Ensure cases are remediated appropriately and within timeline.
• Complete reports with findings according to procedure and timelines.
• Create and maintain reports on metrics as required.
• Perform work activities according to procedures and exhibit good understanding of concepts within own technical area.
• Liaise with stakeholders and clients to provide feedback in relation to quality documentation and metrics and address improvement opportunities to lower risk.
• Provide coaching and training to other team members as needed.
• Perform other duties and functions as designed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The ideal candidate will have the following education, knowledge and experience:

• 2-5 years of relevant experience
• Very high attention to detail
• Past experience reviewing cases within an HR environment
• Very high attention to detail
• Advanced knowledge of Excel (i.e. sorting, filtering, basic formulas, etc.)
• Advanced knowledge of PowerPoint and other MS Office including Outlook and Word.
• Ability to collaborate, coordinate and execute with the broader HR teams
• Well-developed organization, analytical and problem solving skills
• Time management skills and the ability to work on and meet tight deadlines
• Experience in working in a unit requiring coordination across multiple regions and ability to deliver in a global organization
• Adaptable, flexible and able to respond to changes in priorities
• Continuous improvement mindset
• Possess strong team building skills

Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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