Nokia Technical Tendering Specialist 

Mexico 

46549799

Providing support for Nokia Enterprise & Partner teams, like creation of draft partner agreements in CLM, manage digital signature process, ensure partner is setup in all Nokia back-end systems, like CRM, CLM, OLCS, Partner Portal, GSCDB, Compliance Desktop

• Manage and follow up on partner enabling and accreditation levels
• Providing first level contact and convey resolutions to partner’s queries when handling different topics around pre-contracting, contracting, onboarding, post onboarding and first level pre-sales technical support
• Managing emails, inbound and outbound calls in a timely manner
• Following helpdesk scripts and processes.
• Identifying partners’ and internal market team needs, clarify information, research every issue and providing solutions
• Properly escalating unresolved queries to the next level of support
• Tracking, routing and redirecting problems to correct resources
• Update partner data and produce activity reports
• Utilize excellent partner service skills and exceed partners’ expectations; Walking an extra mile to support the partner and internal enterprise /partner teams needs
• Walk partners through problem solving process; Follow up with partners, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure
• Ensuring resolution within SLA to maintain the KPI
• Preserve and grow knowledge of help desk procedures, products and services as part of continuous improvement.
  

• Fast learner with advanced troubleshooting skills and ability to multitask, set priorities and manage time effectively. Readiness to work in global environment with multi-cultural individuals and teams.
• Self-motivated to take accountability of defined tasks & deliverables, Deliver work with minimum supervision.
• Strong phone and verbal communication etiquettes, skills along with active listening and adapted to hybrid way of working.
• Proficiency in English is must. Conversant knowledge of other languages will be preferred
• Proficiency in Salesforce CRM systems and practices and MS Excel with acumen of Analytics & reporting tools and software’s.
• Familiarity in Sales Channel, Sales Process and Sales operations will be preferred with understanding of basic technology
• 3-5 years experienced required

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark