Citi Group VP Scam Policy Officer 

United States, Texas, San Antonio 

465462859

Responsibilities:

• Gathers and implements best practices in scam prevention from across the industry
• Gathers operational data from various cross functional stakeholders to examine past business performance
• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies
• May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
• Work closely with internal and external business partners in building, implementing, tracking and improving risk postures
• Able to focus on the various aspects of scam risk mitigation, customer education and prevention and detection
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, and specifically its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Industry experience with a broad spectrum of banking products preferred: Credit Card, and/or Retail Banking Products such as ATM/Debit, Wire, ACH, Zelle or similar products.
• Experience as an Operations Research Analyst, Manager, Strategic Business Analyst or in a Policy related position performing supporting financial services
• Experience analyzing risks; applying remedial mechanisms, and using data in strategic decision making

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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