Truist Quality Management Consultant II 

United States, North Carolina, Charlotte 

465402601

Regular or Temporary:

English (Required)

1st shift (United States of America)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide consulting, thought leadership, initial development of, and on-going effective challenge of Quality Management Program practices/processes to promote and strengthen compliance with CEG policies, procedures, and risk program requirements.
2. Assess, test and effectively challenge the evaluation and self-identification of CEG risk control weaknesses. Provide independent evaluation and assessment of the CEG remediation efforts to confirm adequate resolution for the areas of the program which are assigned.
3. Perform ad-hoc analytics independently to provide actionable insights that improve business outcomes and minimize risk.
4. Escalate material risks/issues, process enhancement and training opportunities to change execution leaders and process owners.
5. Leads, with minimal supervision, in key projects and/or business-driven events, including planning and execution activities associated with change execution research and process improvement programs.
6. Identify and develop ongoing improvements to maintain processes and guidelines for conducting reviews and ensuring the accuracy of Quality Management Program reports.
7. Determines QM review sample population and approach where appropriate using sampling tools. Ensures QM Review Queue is loaded based on review cadence.
8. Perform quality management reviews and document findings and recommendations. Ensure responses are provided back to Change Execution teams and/or Change Execution Governance process owners for remediation.
9. Perform supervisory reviews of work executed by less experienced teammates to ensure consistency and quality within Quality Management Program review practices.
10. Perform Change Execution Governance and quality management process and systems testing for new releases and enhancements.
11. Provide training for newly hired Quality Management Program teammates when assigned.

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in business-related field, or equivalent education and related training.
2. Minimum of six year to eight of related experience
3. Ability to analyze information and convert related activities into a comprehensive work plan.
4. Ability to communicate and make recommendations to management.
5. Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions.
6. Ability to multi-task and drive multiple projects.
7. Ability to work independently in a fast-paced environment with changing priorities.
8. Strong knowledge of SOX and other industry-related regulatory requirements.
9. Strong knowledge of operational and other non-financial risks.
10. Ability to assess levels of adherence/execution and identify risk/control improvement opportunities in risk management principles/controls, broad based business practices, and Change Execution activities/processes with minimal supervision.
11. Demonstrated ability to deal with confidential information.
12. Demonstrated problem-solving, time management and priority setting skills.
13. Demonstrated proficiency in Process Map definition
14. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, especially Microsoft Excel.
15. Excellent verbal, written, and interpersonal skills and the ability to communicate and interact with all levels of management1. Ten or more years of experience in change execution compliance, audit, or quality assurance programs
2. Certified Internal Auditor (CIA), Project Management Professional (PMP), SAFe Scrum Master (SSM) or equivalent agile certification
3. Six Sigma, Quality/process improvement-related designation

Other Job Requirements / Working Conditions:☐ Lifting (if checked, indicate pounds)