JPMorgan Product Manager Chase E-Commerce Relationship Management 

United States, New York, New York 

464814901

As a Relationship Management Product Manager within Offers & Shopping, you will be a key player in the program growth and relationship management powered by key Chase Shopping third party vendors. The growth of these key programs will deliver a next generation shopping experience and value to Chase customers beyond the core financial product features. You will help craft the product strategy, develop market-leading product innovation, and steer the Chase Shopping consumer experience evolution, and more. You will also act as a principal relationship manager as it relates to the product, driving strategy and engagement with internal business stakeholders and external partners.

Job Responsibilities:

• Combine vision, creativity, research, and data-based insights to transform the Shopping customer experience with product innovation through partnership with the Product Management team

• Lead discovery on new initiatives, including determining and refining business value, customer value and working with internal and external tech partners for tech feasibility

• Create and champion new ideas and use cases by getting feedback from internal and external stakeholders, user research, data & analytics, customer feedback loops and analyzing the competitive landscape

• Build relationships and collaborate with external vendors and commercial partners

• Develop partnership strategy, including overall vision, partnership economics, product integration and go-to-market initiatives

• Provide metrics inputs to various reporting decks; communicate key performance indicators to stakeholders/sr. leaders- Demonstrated ability to effectively manage cross functional projects, dependencies and bottlenecks

• Partner with Legal, Risk, Controls and Compliance to ensure adherence with internal policies and regulatory requirements

Required qualifications, capabilities and skills

• 5+ years of experience in product management, program/project management, technology, banking, corp dev, and/or strategy

• Dive deep to get to the root cause of problems and to properly unfold solutions managing complex scenarios

• Successfully exert single-threaded ownership on programs and initiatives, and lead them towards results and positive impact on customers and the business

• An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams to align and solve shared problems

• Ability to identify and address program execution needs in a fast-paced environment

• Solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams

• Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners

• Great at balancing strategic & creative thinking and tangible execution

Preferred

• MBA or equivalent degree

• Program/Project Management Certification

• Familiarity with Six Sigma, Lean