Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least two CyberArk product pillars.
Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners.
Job requirements:
B. Tech or equivalent (Computing or related degree)
Work experience in customer success, consulting, project management, support engineering and similar roles
Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is required.
Comfortable working with executive level resources at fortune 500 companies
Ability to understand the overarching framework of how all CyberArk products work together
Expertise with at least two of CyberArk products
Knowledge of the following technologies is desirable
Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Experience with scripting, development, DevOps
Experience with cloud technologies such as AWS, Azure, GCP
Excellent in business, written and verbal, communication skills
Self-starter with solid time management and organization skills