In this role, you’ll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
We are looking for a Service Designer to join an agile team. The role will involve:
- Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
- Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
- Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
- Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
- Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
- Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
The role will involve:
- Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
- Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
- Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
- Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
- Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
- Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
