JPMorgan Mainframe Operations Lead - Technology Support 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

463245225

Organization Description

Our Infrastructure Platforms group is a team rewarded with innovators who love technology as much as you do. We rely on smart, driven people like you to develop applications and manage enterprise infrastructure. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. You’ll work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

JOB Description

• Bachelor’s degree or equivalent experience
• 10-15 years’ experience in operating and managing the operations of IBM z-Series environments
• Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management
• Understanding of infrastructure architecture including servers, storage, network, database, and application components.
• Extensive knowledge in administering, troubleshooting Mainframe related components.
• Extensive knowledge “Replication” technologies’ such as IBM CSM and GDPS
• Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades.
• Demonstrated understanding of security standards including a working knowledge of SSH protocol.
• Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere
• Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues.
• Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7.
• Demonstrated expertise in Incident/Problem/Change management process and procedures.
• Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.
• Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.
• Knowledge of industry-wide technology trends, automation tools and best practices
• Ability to work in large, collaborative teams to achieve organizational goals.
• Demonstrate ability to work independently with strong ownership & communication skills.
• Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.
• Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language)
• Passionate about building an innovative culture.
• Excellent debugging and troubleshooting skills.
• Conversant with Netcool support in a large-scale environment.
• Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product’s vision and strategy to satisfy customer needs.