Bank Of America Global Financial Crimes Procedure Writer / Business Support - Program Lead 

United States, North Carolina, Charlotte 

461222726

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Responsibilities:

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Skills:

• Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Risk Management
• Workforce Planning

Required Qualifications:

• Minimum 5 years of Financial Crimes and Risk Management, specifically Fraud and / or AML experience
• 5 or more years of experience managing formal projects, program management, and/or change management work experience
• Experience in Process Design, Program Management, Project Management, Process Performance Management
• Experience with procedure writing
• Experience in Reporting
• Strategy Planning and Development
• Strong and effective communication and presentations skills, verbal and written
• Ability to solve complex problems through root cause analysis, management by fact and collaboration across wide constituency
• Solutions oriented - utilize critical thinking skills / business acumen and resources to make sound business decisions and reduce risk

Desired Qualifications:

• Ability to work in a fast-paced environment; often with a high degree of ambiguity and prioritizing manage multiple priorities
• Highly organized and able to effectively multi-task
• Proficient Microsoft Office products (Word, Excel, PowerPoint, Visio)
• Proficient using Change Mgmt technologies
• Six Sigma Green Belt / Process Design Certification
• Project Management Certification
• Technical Skills - SharePoint, Tableau

1st shift (United States of America)