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Buildots Customer Success Manager 
United States, Arizona 
461149374

11.07.2024

Key Responsibilities:

  • Lead the relationship, implementation, and success of one of Buildots’ largest clients.
  • Responsible for the smooth operations of the project and primary point of contact for the entire project team.
  • Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes.
  • Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
  • Understand the complexities and work with our internal project managers to best configure the system to support these projects.
  • Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate
  • Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.

Requirements:

  • Background of at least 5 years in Civil engineering /construction project management
  • Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry.
  • Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand
  • Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action
  • People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages.
  • Great analytical and technical skills
  • Experience as a VDC Manager in construction projects - Advantage
  • Good vibes and a sense of humor – a must-have!