Microsoft Technical Support Engineering 

Costa Rica, San José 

458788527

Required/Minimum Qualifications

· 5+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications

· Microsoft Technology Certifications.

· Strong knowledge and experience in .Net Framework, ASP.NET, VB.NET.
o Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
o Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
o Developer Tools such as Visual Studio, Unity, Eclipse
o Basic understanding of Web servers like IIS, wr.t configuration, deployment, etc. is a definite plus.
o Good understanding of the concepts of Operating Systems and networking is required
o MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage

Language Qualification
Fully Bilingual English/Spanish. English Language: fluent in reading, writing and speaking.

This position will work Pacific coast hours.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution

· Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors

Product/Process Improvement

· Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.

· Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.

· Translates feedback and creates processes and workflows for case resolution.

· Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Other · Embody our culture and values