Amazon Support Engineer Audible 

Mexico, Mexico City 

458609045

ABOUT THIS ROLE
As a Support Engineer, you will...
- Become a subject matter expert on one or more services- Operate with guidance from management and aggressively drive issues to resolution- Be able to read and understand complex application code and make approved code fixes to resolve support issues
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
- Regularly contribute to the creation and improvement of all support documentation
- Perform code builds and deployments communicating status regularly before, during, and after each deployment
- Create and interpret metrics that measure support success and service performance
- Have the ability to write simple and efficient tools to improve operational efficiency
- Learn to contribute to design and development of support tools using software engineering best practices
ABOUT AUDIBLE

- 2+ years industry experience in programming and/or technical support roles
- Experience troubleshooting and debugging technical systems