Citi Group Sr Vice President APAC Client Change Lead 

Singapore, Singapore 

458456106

Incumbent will be part of Fund Operations Change senior leadership team and will interact closely with global client change and on-boarding Funds leads, and multiple stakeholders across Operations, Technology, Product, CitiService and client relationship organization.
Excellent communication skills are required as role involves daily client interactions/escalations.Responsibilities:

• Day-to-day leadership, management & support of client change teams in region, ensuring e.g. managerial structure is setup in relevance with business goals, all required deliverables are fulfilled timely and in highest quality, and all aspects of employee’s lifecycle are performed in appropriate standard.
• Coordination, execution and reporting of APAC client change delivery delivery projects across Funds Operations area
• Continual review of regional processes with regional and global stakeholders to identify and execute tactical and strategic service and efficiency improvements.
  As first remit - implementation of global Funds Change standards, processes and frameworks in region - for client change delivery
• Capacity management and dynamic prioritization of resources in region and in cooperation with global leads
• Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets
• Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies.
• Ensuring wider Change function APAC sites’ compliance with applicable laws, regulations and Citi policies.
• Active engagement in regional strategy initiatives and their promotion within stakeholders's group

Qualifications/requirements:

• 10+ years of experience on significant client change programs, preferably within Fund Operations/Investor Services space
• 10+ years of direct people management experience (preferably as manager of managers or manager of sizeable change/project teams
• 5+ years of experience in working directly with bank clients on projects/change programs
• Working experience and/or expertise around local/APAC landscape, environment, and specifics
• Stakeholders’ management skills, ability to build long-term relationships
• Track record of delivering process standardization, efficiency and org design in project/change areas
• Continuous improvement and transformation-related skillset and mindset with proven track record of the same
• Excellent communication skills (oral & written), executive presence

Education:

• Bachelor’s/University degree, Master’s degree preferred
• project management certification - nice to have
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: