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IBM Technical Support Engineer - Z Hardware India, Karnataka, Bengaluru 457917188
24.06.2024
Your Role and Responsibilities
Possesses advanced knowledge of applicable products, sub-systems, and/or systems and their attachments, including network connectivity. Must possess knowledge of applicable remote support structure. The position requires comprehensive knowledge of the relationships between microcode, operating system, and application programs. An advanced knowledge of system configuration options and network connectivity is also required. The position requires a comprehensive knowledge of electronics, mechanical skills, and knowledge regarding effective use of support-level tools and test equipment. Excellent written and spoken communication skills are a significant position requirement, as is the ability to provide information and direction to others in a clear and concise manner. The position requires effective application of comprehensive leadership skills.
Possesses advanced knowledge of applicable products, sub-systems, and/or systems and their attachments, including network connectivity. Must possess knowledge of applicable remote support structure. The position requires comprehensive knowledge of the relationships between microcode, operating system, and application programs. An advanced knowledge of system configuration options and network connectivity is also required. The position requires a comprehensive knowledge of electronics, mechanical skills, and knowledge regarding effective use of support-level tools and test equipment. Excellent written and spoken communication skills are a significant position requirement, as is the ability to provide information and direction to others in a clear and concise manner. The position requires effective application of comprehensive leadership skills.
Responsibilities:
Your responsibilities will comprise of problem determination understanding the product design, performance analysis, and solving client problems. Your attendance at WW Remote Technical Support & Project Engineering meetings is required with ability to explain complex technical problems, and client facing activities (e.g. client support, providing root cause analysis) along with travel are possible. Occasional off shift coverage may be required as part of a normal rotation.Required Technical and Professional Expertise
Required Education:
- Bachelor of Technology Degree
Preferred Education:
- Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering
Required:
- 4+ years of IT experience
- Strong problem-solving skills
- Excellent communication skills, teamwork a must
- English: Fluent, technical writing experience
Preferred Technical and Professional Expertise
- Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks
- Knowledge and some experience with call flow and support organizations
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