SAP User Experience Research Specialist 

United States, California 

457846579

What you'll do:

As a SAP User Experience Research Specialist, your responsibilities will encompass the fusion of business owner or project management objectives with continuous user research to create a compelling user experience. Your duties will include:

• Scheduling and planning field, web-based, and lab user research.
• Collaborating with a multidisciplinary team comprising of Product Managers, designers, business owners, and engineers to understand user research study objectives and goals.
• Developing studies to measure usability and gather customer requirements for design alterations and new features.
• Conducting comprehensive competitive usability assessments with controlled variables.
• Designing formative and summative experiments to measure specific usability goals, including defining participant profiles and key tasks selection.
• Conceptualizing usability studies for testing UI building blocks and evaluating design decision risks.
• Constructing research plans, studies, and reports for research initiatives to share with the design team and management.
• Analyzing and optimizing existing User Experience tools usage scenarios and refining existing user experience processes, tools, and methods.
• Transcribing user requirements into formal use cases or models for enhancing existing or creating totally new product areas.
• Maintaining an accessible and understandable persona repository for all project stakeholders.
• Converting research findings into actionable insights to guide the product team.
• Actively participating in product brainstorming and design sessions.

What you bring:

To excel in this role, you should possess the following qualifications:

• A Bachelor's degree in a relevant field such as Human - Computer Interaction (HCI) or Psychology. A Master's degree or Ph.D. is highly preferred.
• 2 to 5 years demonstrating exceptional performance in User Experience research, preferably with B2B and/or large-scale applications.
• Experience working with customers and users in Asia, Europe, and the US.
• Deep understanding and expertise in user, qualitative, and quantitative experience research methodologies.
• Strong analytical skills for both qualitative and quantitative data.
• Excellent communication skills with the ability to actively listen and clearly express your viewpoints.
• Experience collaborating with development teams and product owners to redefine existing products.
• (Preferred) Prior experience in solutions related to supply chain, finance, sales, marketing, and commerce.
• Experience with Agile/Lean UX methodologies.

San Jose
Job Segment:User Experience, ERP, Cloud, Testing, Technology, Research