Unity Manager Partner Relations APAC Entertainment 

Singapore, Singapore 

457657813

What you'll be doing

• Call out urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Supervise customer satisfaction and ensure the resolution of emerging issues in real-time
• Build and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity's customer care culture
• Proactively maintain excellent relations between the team and other departments within Unity

What we're looking for

• Proven track record of leading high-performance teams & managing large groups of external partners
• Proficient English-speaker with outstanding social & communication skills, and a highly-proactive personality
• Previous experience in a international management position reporting to a global manager ideally at an English-first company
• Able to travel both domestically and internationally

You might also have

• Knowledge of SaaS Customer Success lifecycles and actions
• Previous employment in the games industry, including games services or other intersecting industries

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.