Uber Customer Experience Manager Merchant 

United States, West Virginia 

457637436

About the Role

In this role, you will become a subject matter expert as you help to design, optimize, and execute on delivering the best customer experience for each order or trip from end to end, shaping the future of support.

Your Impact In Role

• Help identify operational gaps and improve or pioneer processes to drive efficiency across support operations.
• Develop in-depth understanding of customer experience by incorporating quantitative and qualitative insights.
• Develop executive-level communications and presentations for Uber's leadership.
• Collaborate within the team and other functional teams across regions to consolidate different viewpoints, clarify problem statements, identify strategy, and develop high-impact solutions.

The Experience You'll Bring

• 4+ years of experience in program management, consulting, corporate strategy, or similar fields
• Good command of English in speaking & writing / reading and advance level of Japanese

Preferred Qualifications

• Experience in a top-tier strategy consulting firm or in an internal strategy group within a firm that drives top-down decision-making based on strategic recommendations, preferably in a high-intensity environment
• Strong program management skills with superior organizational, time management, and prioritization skills
• An innovative, proactive, and passionate approach to your work
• Prior experience in operations or customer support functions
• Written, verbal, and visual communication skills - you have the proven track record to influence and drive consensus with varying audiences and levels of an organization
• Excel/data management skills, working knowledge of SQL a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .