MongoDB Software Engineer Diagnostics 

United States, California, San Francisco 

456812676

In this role, you’ll have the opportunity to investigate some of the most challenging defects, collaborating with software engineers across the organization as well as senior technical services engineers. In addition, you’ll continually improve our diagnostic processes by contributing to applications and tools that support this mission.

This role can be based out of our San Francisco office or remotely in the western United States.

Please note: Candidates must be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to fulfill all work responsibilities.

• Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed
• Maintain a user-oriented perspective, advise on possible solutions and help MongoDB users understand complex technical issues and options to mitigate or resolve
• Write code to expand our diagnostic toolset, including contributing to electron apps that were developed by our team to investigate diagnostic data

• 3+ years of experience in software development, with a focus on data management systems
• Experience supporting production environments, and/or working directly with end-users to investigate and diagnose technical issues
• Excellent communication skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
• Exposure and interest in thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc
• Ability to:

• • Quickly grok and clearly synthesize implications of system behavior
  • Contribute to fullstack projects, preferably in Python, Typescript, or Go
  • Read and understand the intent of code and stack traces in many languages, especially C++

• You are comfortable handling tickets with identifiable diagnostic signatures
• You can identify user reported tickets that don’t describe bugs
• You have made contributions to our diagnostic tools

• You are identifying issue patterns and escalating when appropriate
• You can take any issue and work it to completion, either by working it yourself or knowing who and when to pull in additional help
• You have made significant contributions to our diagnostic tools

• You are running a project to improve our diagnostic tools
• You can answer some escalations from our experienced Technical Services Team
• You have a deep understanding in one or more Server components