Fraud Detection & Investigation
- Monitor alerts and analyze real-time signals to detect suspicious activity (e.g., account takeover, check kiting, synthetic identity, mule activity, ACH fraud, remote access tools).
- Investigate and resolve fraud cases across onboarding, KYC, account funding (e.g., ACH, Plaid, RTP), and account usage stages.
- Leverage fraud tools and external vendor data to review high-risk activity and recommend actions. Data-Driven Analysis
- Analyze fraud trends and patterns using data analytics tools (SQL, Excel, dashboards) to identify emerging threats or gaps in current detection logic.
- Support creation and tuning of fraud detection rules, machine learning models, and velocity checks in collaboration with fraud strategy and data teams.
- Track key fraud KPIs (e.g., fraud loss rates, false positive rates, return reasons like R05/R10) and prepare reports for stakeholders. Operational Efficiency & Documentation
- Respond to fraud-related escalations from customer support and other internal teams.
- Assist in refining workflows and automations to improve response time and operational throughput.
- Document fraud scenarios, case investigations, root cause analysis, and preventive actions.
Cross-Functional Collaboration
- Work closely with compliance, risk policy, customer support, engineering, and external vendors.
- Participate in projects related to new product launches, fraud tooling enhancements, and regulatory reviews (e.g., SAR filings support).
- Provide fraud subject matter expertise in discussions related to account security, identity verification, and payment flows.
Bay Area California $172,000- $232,500