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JPMorgan Process Engineering Vice President 
Poland, Masovian Voivodeship, Warsaw 
455412628

25.06.2024

Job responsibilities:

  • Performs end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
  • Partners with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations
  • Engages stakeholders to constantly drive a productivity agenda to all teams in Operations,
  • Co-ordinates project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
  • Monitors status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations
  • Challenges stakeholders to ensure optimal process design ensuring efficiency, effectiveness and proper operational risk management including controls
  • Participates in product/service features definition
  • Coaches less experienced colleagues

Required qualifications, capabilities, and skills:

  • Independent, proactive and with a delivery mindset
  • Sound understanding of fundamentals of business process design and process modelling using BPMN
  • Exposure to one or more BPMN-based business process analysis tools (such as Signavio, ARIS, etc.)
  • Strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc)
  • Understanding of banking products and their typical features
  • Strategic thinker and problem solver; with high attention to detail
  • Ability to analyze inefficiencies in business processes and knows how to map detailed workflows; able to draw on diverse project experiences and apply to new situations
  • Ability to analyze legal and compliance framework and apply its guidance to process flow
  • Able to build strong partnership with various teams to help deliver results