Uber Regional Operations Manager Merchant Uber Eats - EMEA 

United States, West Virginia 

455006011

As a Regional Merchant Operations Manager in the Merchant Experience team, you will own and optimize a range of processes and projects aimed at ensuring our merchants have a magical experience, they are engaged, and we retain them long-term in our platform. To achieve this, we need to develop standard processes at scale for the whole of the EMEA region. This will require you to work with our Local Operations and Merchant Partners and to better understand the merchant experience and opportunities. You will become the Regional POC for relevant technical teams, Product and Analytical, to advocate for new features and manage work streams and solutions which close these gaps.

• Develop a deep understanding of the end-to-end Merchant lifecycle and churn management within Uber, to identify the key difficulties and opportunity areas for scale impact.
• Identify and evaluate the gaps within our merchant lifecycle, churn prevention, and engagement strategies that can be solved by Ops, building stellar centralized processes and tools to streamline merchant experience.
• Champion initiatives to engage and retain our most-valued merchants across EMEA, driving projects that aim to ensure they are engaged and remain with us for the long term.
• Earn credibility and partner effectively with a diverse group of collaborators within EMEA (Local Ops, Local AMs, Regional Merchant Operations) and around the world (Product, Engineering, and Data Science) ensuring projects continue moving to completion within tight deadlines
• Leverage data-driven decision making to understand and quantify the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.

• 4+ years of experience in operations, analytics, consulting, high-growth startups, or other related experience
• Proven problem-solving skills with an ability to dissect root-causes, understand problems from a first-principles approach, and structure concrete action plans to solve ‌them. A self-starter attitude is required!
• Experience working with large sets of unstructured data and synthesizing it into business insights – SQL is a strong plus.
• Excellent project management skills with an ability to set up and manage processes and projects from the ground up.
• Strong partner management skills with experience working in diverse, cross-functional, and/or global environments.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .