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Bank Of America Leasing Credit Officer - Collections United States, Michigan 454790852
This position is responsible for the collection management of various Vendor portfolios within the Global Vendor Finance group. This includes both early and advanced stage collections, complex account reconciliations, and negotiating and resolving administrative barriers on large, multifaceted transactions.
Responsibilities:
Maintain asset quality by reducing the overall delinquencies through the use of sound, effective, and pro-active, commercial collection techniques
Resolution of complex issues impacting delinquencies, using research, reconciliation and analytical skills
Work within a Team of Leasing professionals supporting the Bank of America Global Leasing platform
Ensure that all assigned accounts are thoroughly worked which includes prompt and consistent contact and follow-up by way of phone calls and email
Meet all departmental goals, including overall and individual delinquency targets
Meet collection targets set for late payment interest income
Early identification of contracts that warrant further collection efforts to minimize loss
Prompt notification and escalation of all potential issues to management
Provide all customers with professional and courteous service
Resolve accounts and work with customers to maintain a current payment status by assisting with invoicing concerns, general inquiries, and account reconciliation
Employ excellent verbal communication skills, including listening, probing and negotiating with customers to create a sense of obligation/urgency to resolve delinquency
Maintain an excellent rapport with Vendors, Credit, Operations and Relationship Management personnel
Ability to reconcile accounts
Required Qualifications
6+ years of commercial collection experience
Commercial equipment leasing experience
Desired Qualifications
Retail collections experience with knowledge of logistic transportation industry
Skills:
Adaptability
Attention to Detail
Data Collection and Entry
Prioritization
Recording/Organizing Information
Analytical Thinking
Critical Thinking
Issue Management
Oral Communications
Problem Solving
Collaboration
Credit and Risk Assessment
Decision Making
Innovative Thinking
Written Communications
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