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About the Role:
Our work demands diverse skill sets including experience in creating and executing crisis communications plans; developing communications plans to build reputation; engaging with top tier media; coaching peers to mitigate risk; supporting strategies with analytics and insights; and more.
This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working to build and protect corporate reputation; experience working with top tier media; experience leading projects and programs to meet team objectives; and the ability to build trusted relationships - with both internal and external stakeholders - while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.
Work closely and engage with key stakeholders to build trusted relationships
Identify reputation building themes, topics and content that resonate with various audiences and meet timely objectives
Leverage data and insights to inform proactive and reactive engagement and measure success
Advise comms teams on effectively navigating potential risks and sensitivities
Ability to work seamlessly as part of a team, in an open and collaborative environment
Operate in cross-functional teams advising on communications strategies and providing real-time counsel
Reinforce engagement strategies through providing perspective of the current media environment
Develop comms strategies that advance and protect corporate reputation including, supporting messaging and materials
Tell a unified story to enhance Capital One’s reputation, ensuring all efforts reflect and bolster the enterprise
Connect the dots to ensure all key teams are engaged and key audiences are taken into consideration in managing and mitigating issues
Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement
Basic Qualifications:
Bachelor's degree or military experience
At least 3 years of experience in developing and implementing issues and crisis communications strategies at an communications agency or a publicly traded company
At least 3 years of experience in partnering with and consulting business leaders on strategic communications
At least 3 years of experience in managing external communications strategies
At least 3 years of experience in managing multiple projects simultaneously
Preferred Qualifications:
Bachelor's Degree in English, Journalism, Mass Communications, Marketing or Public Relations
At least 5 years of experience in developing and implementing issues and crisis communications strategies at a publicly traded company
At least 4 years experience in financial services or other highly regulated industry
At least 4 years of experience consulting c-suite executives
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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