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Capital One Principal Associate Corporate Issues & Crisis Communications 
United States, Virginia, Arlington 
454633179

31.08.2024
Center 1 (19052), United States of America, McLean, Virginia Principal Associate, Corporate Issues & Crisis Communications


About the Role:

Our work demands diverse skill sets including experience in creating and executing crisis communications plans; developing communications plans to build reputation; engaging with top tier media; coaching peers to mitigate risk; supporting strategies with analytics and insights; and more.

This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working to build and protect corporate reputation; experience working with top tier media; experience leading projects and programs to meet team objectives; and the ability to build trusted relationships - with both internal and external stakeholders - while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.

Exhibit a deep understanding of the business and potential issues

  • Work closely and engage with key stakeholders to build trusted relationships

  • Identify reputation building themes, topics and content that resonate with various audiences and meet timely objectives

  • Leverage data and insights to inform proactive and reactive engagement and measure success

  • Advise comms teams on effectively navigating potential risks and sensitivities

  • Ability to work seamlessly as part of a team, in an open and collaborative environment

Develop and drive communications strategies that mitigate potential reputation risk

  • Operate in cross-functional teams advising on communications strategies and providing real-time counsel

  • Reinforce engagement strategies through providing perspective of the current media environment

  • Develop comms strategies that advance and protect corporate reputation including, supporting messaging and materials

Partner and collaborate within Corporate Communications and External Affairs

  • Tell a unified story to enhance Capital One’s reputation, ensuring all efforts reflect and bolster the enterprise

  • Connect the dots to ensure all key teams are engaged and key audiences are taken into consideration in managing and mitigating issues

Embrace research, measurement and analytical thinking as a means to drive Impact

  • Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement

Basic Qualifications:

  • Bachelor's degree or military experience

  • At least 3 years of experience in developing and implementing issues and crisis communications strategies at an communications agency or a publicly traded company

  • At least 3 years of experience in partnering with and consulting business leaders on strategic communications

  • At least 3 years of experience in managing external communications strategies

  • At least 3 years of experience in managing multiple projects simultaneously

Preferred Qualifications:

  • Bachelor's Degree in English, Journalism, Mass Communications, Marketing or Public Relations

  • At least 5 years of experience in developing and implementing issues and crisis communications strategies at a publicly traded company

  • At least 4 years experience in financial services or other highly regulated industry

  • At least 4 years of experience consulting c-suite executives

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.