

1. Business Requirements & Solution Alignment
Engage with Korea & Taiwan commercial and functional stakeholders to capture business needs, pain points, and improvement opportunities
Translate business requirements into functional specifications that can be used by development or application teams
Validate proposed solutions with business users to ensure alignment with desired outcomes
2. Application Portfolio & Gap Analysis
Maintain an overview of the local application portfolio, including usage, fit, lifecycle status, and alignment to business processes
Identify gaps in current systems and propose regional/global solutions where applicable
Recommend local solutions or customizations when needed, ensuring integration with enterprise platforms
3. Collaboration & Solution Delivery
Liaise with the Global IT and regional Digital Tech & Strategy and Data & AI teams to support implementation of global/regional systems
Work with Application and Service Delivery Lead to track progress of solution rollouts and ensure successful adoption in Korea & Taiwan
Participate in buy vs build assessments and manage vendor deliverables as needed
Assist in user acceptance testing (UAT) and provide support during hypercare; measure adoption and stabilize post go live
Provide clear status, decisions, and impacts to stakeholders; facilitate workshops across business and technical teams
Work with development teams using modern SDLC practices (e.g., CI/CD) to ensure timely, high quality releases
Track plans, risks, and delivery metrics; coordinate cross functional contributors and manage small workstreams
Create end user materials and maintain system/process documentation
4. Governance & Compliance
Ensure all IT requests and changes are aligned with BSC’s global or regional governance frameworks, including demand management, data privacy and cybersecurity
Contribute to documentation of business processes, application requirements, and system usage
5. Continuous Improvement
Collect feedback from users and stakeholders post-implementation to inform future enhancements or system upgrades
Contribute to knowledge sharing, user training materials, and system documentation in collaboration with other IT teams
Identify process and usability improvements; drive automation and standardization where feasible
6. On-going Support
Support and maintain local applications
Triage incidents, coordinate fixes and minor enhancements, and maintain configuration for local apps
[Required Qualifications]
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
7+ years of experience in business analysis, preferably in commercial, supply chain, or healthcare IT environments
Demonstrated experience in requirements gathering, solution evaluation, and stakeholder engagement
Familiarity with enterprise applications such as CRM, ERP, or supply chain platforms.
Strong documentation skills and experience with tools such as Jira, Confluence, or equivalent
Understanding of IT governance, risk management, and data privacy principles
Excellent communication and interpersonal skills; able to work across business and technical teams
Tools: Jira/Confluence (or similar), Excel/Visio/diagramming; familiarity with data & AI platforms is a plus. Amazon Cloud Service or related system, Oracle or MS-SQL or related DBMS system, Eclipse / IntelliJ / Visual Studio related system
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