Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND significant experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND significant experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Relevant experience working in a customer-facing role (e.g., internal and/or external)
Relevant experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security; Data Security; Certification in one or more of the following technologies preferred: Microsoft 365 Security Administrator, Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC.
Responsibilities
You will drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
You will land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
You will support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey.
You will deliver technical presentations and demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment and customer adoption Identify cross sell/upsell/Unified opportunities through customer engagement.
You will align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation and re-use to accelerate customer outcomes.
Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
Collaborate and orchestrate with other Cloud Solution Architects and Microsoft stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.