Red hat Senior Technical Account Manager 

Japan, Tokyo 

454355572

:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to convey information to customers in a clear and concise manner

• Ability to effectively manage and grow existing enterprise customer and partner relationships by delivering best-in-class support

• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

• Upstream involvement in open source projects (patches submitted for upstream) is a plus

• Red Hat OpenStack Platform (RHOSP)

• Fundamental understanding of the OpenStack, Container architecture, and administration experience across all working components

• Deep understanding and troubleshooting skills on OpenStack core components.

• Deployment and troubleshooting experience of Openstack cluster on bare metal or non-bare metal environments.

• Planning, Designing, and implementation of Openstack products on various hardware.

• Technical and Deep understanding of Ceph cluster storage and its functionalities.

• Experience with Linux operating system installation, configuration, upgrade, and maintenance.

• Technical knowledge of the Red Hat OpenShift Container Platform and its components is a plus

• RHEL

• Experience as a support or development engineer for Platform as a Service Provider or Hosting Service

• Proven & strong experience with Red Hat Linux, other Linux platforms, or Unix operating systems

• Red Hat Linux operating system installation, configuration, upgrade, and maintenance experience in a production environment is mandatory

• Experience in a support, development, engineering, or quality assurance organization

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Direct experience with a variety of hardware vendors

• Understanding of enterprise-class applications like Oracle, Veritas, and SAP

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.