Rapid7 Senior Customer Advisor 

United States, Florida, Tampa 

453649258

About the Role

In this role, you will:

• Work closely with internal teams to convey threats and recommendations to Rapid7 customers

• Review and generate high-quality accurate and contextual customer deliverables

• Provide subject matter expertise and advisement to clients for industry attack trends and defenses

• Build strong advisory relationships with customers and continuously exceeding client expectations

• Guide clients through MVM scans showing risks and and provide subject matter expertise for prioritizing remediation efforts

• Ensure that MVM technology is functional, and coordinate with Rapid7's support team when needed

• Assist in technology deployment and client onboarding processes

• Gather client input and requirements across the MVM client base to influence MVM service roadmap

• Mentor and serve as a technical support resource for Associate and mid-level Customer Advisors

• Assist Sales teams with prospective customer calls, scoping, and Proof of Value exercises

The skills you’ll bring include:

• Bachelor's Degree in information security (or related discipline), or four or more years of related experience

• Significant client relationship management experience

• Strong understanding of common enterprise technologies

• Proven ability to convey extremely technical concepts to audiences with varying technical prowess

• Industry-related certifications

• Excellent written and verbal skills

• Excellent soft skills

• Interest in technology deployment and configuration experience

• Strong interest in security frameworks and concepts

• Extremely organized

• Tenacious “never-quit” attitude

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.