Cisco Partner Success Manager 

Austria, Vienna, Vienna 

453626580

What You'll Do

As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:

• Enabling key Partners to own the adoption of Cisco Software through available programs.

• Supporting partners in delivering Success Programs and initiatives with theircustomer andproviding insights tooptimizethese programs.

• Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.

• Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.

• Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

• Managing services and service creation.
  

Who You'll Work With

You will collaborate with our Partners and Customer Success Specialist Teams to drive software adoption. Additionally, you will partner with our Sales, Renewals, and the PAM team toin driving Annual Recurring Revenue (ARR).

Minimum qualifications:

• years of related experience

• German language proficiency

• Experience with development and execution of adoption plans across technology portfolio (e.g.Security, Observability, Networking)

• 3 years of Partner enablement including software adoption across Partner ecosystem

• leadingcross-functional teams in a matrix organization

• Financial and/or adoption forecasting experience

Nearly everythe Internet’s optimists. Our technology makes sure the dataat light speed across connections does so securely, yethelping those who work in the healthservice to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.