Honeywell Customer Success Manager 

United States 

453260151

You will report directly to our Customer Business Manager and you will work out of our Mason, Ohio location on a hybrid work schedule. In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.

KEY RESPONSIBILITIES

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations
• Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption
• Identify opportunities to upsell and expand customer accounts
• Analyze customer data and provide insights to drive customer success and retention
• Travel 30% of time to visit clients

YOU MUST HAVE

• Minimum of 6 years of experience in customer success or account management
• Experience in material handling solutions or automation
• Experience working with CRM software and customer success tools

WE VALUE

• Bachelor's degree

• JOB ID: HRD230144
• Category: Customer Experience
• Location: 7901 Innovation Way,Mason,Ohio,45040,United States
• Exempt