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JPMorgan Ask JPMC Hiring Operations Team Lead NAMR
Philippines, Quezon City
45104587

03.12.2024

שיתוף

Job responsibilities

Manages team performance, leads by example, and coaches on key behaviors to motivate sustained results by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards
Ensures the team’s adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations
Aids in the execution of business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business
Identifies and owns end-to-end process improvement opportunities which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary
Leads a key function or process that supports the department across multiple teams

Required qualifications, capabilities, and skills

3+ years of experience in HR service or Product roles or equivalent experience
Demonstrated strong verbal, written communication, and interpersonal skills with a customer obsessed mindset
Proven analytical skills including attention to detail, high level of accuracy, and problem-solving skills
Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance
Demonstrate leadership amongst peers in a key function or process that spans across teams

Preferred qualifications, capabilities, and skills