Uber Service Team Analyst II - Fix Experience 

United States, West Virginia 

450988628

2) We also handle incident response protocols during outages to ensure that key partners are updated as well as we provide the support needed to connect the dots.

What You'll Do:

• Support internal, external business partner sites and global community operations at large by providing a resource to identify and raise system issues through the use of our JIRA Portal;
• Supervise and triage systems issues, raise bugs and outages to Product teams (Engineering) or third party vendors as needed;
• Apply system issues notifications received from Product teams to communicate ongoing critical incidents to internal and external partners;
• Analyze, deep-dive and respond in a timely manner to service issues and requests according to internal documentation;
• Log, categorize and document recurring requests and events to improve internal troubleshooting procedures;
• Provide robust reporting by line of business and business segment to Operational and Product teams (Engineering), with the aim of driving product and support improvements;

What You'll Need:

- - - - Basic Qualifications ----

• Proven organizational skills to collect, analyze and report on bugs and outages;
• Strong written and verbal communication skills (English);
• Google Suite proficiency;
• Previous experience in customer support - at least 1 year:
  • Ideally IT incident management/Service desk/Help desk
• Weekend shifts will be required.

- - - - Preferred Qualifications ----

• Previous experience in bug management/IT incident management

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .