Uber Customer Support Representative COE Specialist 

United States, West Virginia 

450244875

• Provide high quality virtual customer support through phone

• Ensure low to medium complexity customer issues are resolved using procedures

• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
• May perform root cause analysis and present findings
• Work on a line of business which has low ambiguity, is stable, with well documented procedures

The Experience You’ll Bring:

• Problem Solving - Effectively resolving issues that involve people, things, and processes by using logic and common sense. Identifying the root cause of a problem as opposed to focusing on the symptoms.
• Critical Thinking - Ability to analyze the problem, apply logical and structured thinking to resolve problems accurately.

Preferred Qualifications:

• Exceptional English written and verbal communication skills
• Exceptional reading and interpretation ability, attention to detail
• Proficiency in productivity tools (email, calendar), Google Suite, or Microsoft Suite (Excel, PowerPoint)
• Strong collaboration skills towards a shared sense of purpose

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .