Td Bank TDS Operations Analyst III - FI MBS Trade Support 

United States, New York, New York 

449881737

New York, New York, United States of America

$95,000 - $115,000 USD

Job Description:

Preferred Qualifications:

Responsibilities:

• Support the MBS trading/sales desk directly
• Trace Monitoring, Fed Dollar Reporting
• Assisting the MBS trading desk with Agency Exchanges, Supers, and New Issue CMO process
• Creating BAM Sheets
• Providing MBS Repo Positions
• Ad Hoc MBS Trading Desk request
• Client trade allocations, trade confirmations, new account requests along with the identification and resolution of day-to-day issues
• Resolving trade Dk's, fails, and open items
• Support MBS desk consisting of heavy interaction with customer accounts and facilitating the allocation of money manager sub-accounts for client type trading for cash and repo transaction
• The individual will be required to establish close working relationships with the Trading Desk, Sales Desk, Clearance, Technology, Credit, Legal & Compliance and Trade Accounting
• Ensure clarity and urgency in managing issues and queries
• Build strong relationships and work collaboratively within Global Operations and Business Services teams including settlements, new accounts, reference data and change delivery to support the growing Fixed Income business

Qualifications:

• 5+ years' experience with MBS trade support and MBS product knowledge

• Experience with Mortgage-Backed Securities a must
• Experience and Knowledge of Broadridge MBSE and TBA allocations helpful
• Team player, collaborate with others teams, encourages other team members to participate and acknowledges the contributions of others.
• Able to work in a fast pace, deadline sensitive environment and possess good communication skills
• A self-starter who is comfortable in a complex role that interfaces regularly with clients, front office, technology, finance, and trade support teams
• A mindset of critical thinking, risk management and understanding the needs of TDS’s clients and internal business partners
• Strong judgement and problem solving – Thinks ahead, anticipates questions, finds alternative solutions and identifies clear objectives
• Confident with strong communication skills and an ability to articulate complex issues in a concise manner
• Knowledge of Broadridge Impact/NAPE systems
• Strong knowledge of MS Office Excel, Word, and PowerPoint a plus
• SIE and/or Series 7, 63 a plus.

The TDS Operations Analyst III will act as a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Executes on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhances management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitates the implementation of policies/processes and/or initiatives to meet functional objectives.

Depth & Scope:

• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
• Experienced level of the role with general business and operational knowledge or related skills required
• Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact
• Identifies and investigates non-standardoperational/reporting/process issues
• Provides recommendations or escalates issues to appropriate area
• Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
• Requires working professional level knowledge of the functional area and/or business areas supported
• Moderate level of complexity inoperational/reporting/processand/or analysis function requiring a short to medium term focus
• May operate as a working lead on initiatives as assigned
• May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
• Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
• Ability to support multiple functions within the broader businesses

Education & Experience:

• Undergraduate degree/ college diploma
• 5+ years relevant experience and/or post-graduate degree and/or certifications
• Solid knowledge of key functional areas
• Knowledge of products traded
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Knowledge of project/program support, planning and implementation
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Knowledge of systems interfaces, payment and funding processes, compensation rules, and regulatory issues
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

• Provides deep technical subject matter expertise/analysis or operational process support as a keyresource/representativefor the Global Operations and Business Services function
• Identifies, documents, and investigates processes/exceptions arising fromtransactions/processesbeyond first level operations service delivery
• Leads work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
• Acts asconduit/coordinator/facilitatorbringing in appropriate partners/ expertise on key initiatives
• Communicates project status and provide timely escalation of issues to senior management to ensure project objectives are met
• Contributes to the identification, development and implementation of new products, operating workflow, additionalservices/products/applicationsand/or operational efficiencies
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
• Provides upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
• Maintains and develops working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
• Works closely with other internal bank partners to ensure all clients' needs are met

Shareholder Accountabilities:

• Supports the timely and accurate completion of business processes and procedures according to SLA requirements
• Develops and/or implements standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
• Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality
• Analyzes service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
• Contributes to the development/delivery of presentations/ communications to management or broader audiences
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Supports change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
• Participates in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/ stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.