Microsoft Business Program Manager - Operational Rigor Repair 

United States 

449251678

Strategic thinking is key, as the role requires evangelizing programs to secure stakeholder buy-in and acting as a project manager to understand process interdependencies. Conducting cost-benefit analyses to align performance with value drivers and collecting evaluative data on success criteria and performance metrics are also critical functions.Additionally, this position involves people management responsibilities, driving employee growth and development, leading projects, and managing performance. This is an opportunity to influence change and contribute to operational excellence at the heart of the organization.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, managing or operating within a Technical Support organization.
  • OR equivalent experience.
• 6+ yearsmanagement(e.g., people, project, process, vendor, change) experience supporting Technical Support operational improvement programs.

Additional or Preferred Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 12+ years experience in program management , process management, process improvement
  • OR Master's Degree in Business, Operations, Finance or related field AND 10+ years program management experience, process management, process improvement
  • OR equivalent experience.
• 8+ years people management experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until July 21, 2024.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Business Program Planning

• Oversees teams focus on driving key leading indicator repairs in collaboration with key business stakeholders across CSS delivery support ecosystems.
• Oversees teams focus on the development of leading indicator repairs reporting and trending with an emphasis on prioritization and Time in Repair
• Engages with cross functional CSS delivery leaders to foster ongoing collaborative relationships and
• Applies subject matter expertise when overseeing teams who define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.

Buisness Program Excellence and Execution

• Translates the organizational vision and direction into team priorities when overseeing teams who define and execute on landing and communication plans, such as the target audience(s) and communication strategy, and gets feedback from teams if communication has landed. Drives teams to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Oversees teams who work across teams (e.g., SBU Support, DP Support, Technical Program Management) to ensure all program requirements are understood and can be met.
• Translates the strategy into team priorities when overseeing teams who evangelize the program to stakeholders, partners, and customers to gain buy in. Provides expertise guidance to help teams leverage data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Ensures teams adapt communication style and storytelling strategy according to audience and business needs.

Business Program Management

• Oversees teams who overlook a portfolio of repair ADO’s including the timelines, performance metrics, and resource needs for programs. Ensures capacity of the team is aligned to project workload and complexity. Ensures teams communicate the program status to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive collaborative manner with all stakeholders.
• Oversees teams who act as Program Managers understand how the repair process works. Shares industry expertise to help teams work with other teams to ensure program processes are rigorous and executed efficiently. Ensures teams develop processes around scope and scheduled changes for programs, and provides strategic guidance and collaboration on how to communicate it to stakeholders. Ensures teams recognize process gaps/inefficiencies and drives strategies for optimization.

Business Program Evaluation and Improvement

• Oversees analyses to examine performance to value drivers and drives Weekly Operations Review Meeting (WORM) and contributes data to monthly business review (MBR) and helps teams run rhythms regularly to identify what is working and what is not and make improvements accordingly.
• Oversees teams who collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as impact, effectiveness, and customer feedback to use scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives, and to report up to leadership and create leadership visibility. Ensures teams optimize data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit and/or Microsoft.
• Oversees teams who utilize direction and strategy from leadership advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Provides strategic guidance to help teams define vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Acts as a subject matter expert when helping teams ensure buy in and adoption of the new program or change by others in the organization. Ensures teams develop the collateral required to enable key stakeholders and others to be on board.

• Embody our